Inherit a Profile

Profiles are the best way to bring simplicity and efficiency to managing teams - all your teams can inherit a profile. When teams inherit a profile, it simplifies configuration changes to one location and enables them to move faster as one.

Before You Start

Important: Before you continue, make sure that you have joined the team you are inheriting a profile for.

Required Permissions:

Only members with an "Owner" role can update a team's profile inheritance
You must be a team member to make profile changes
Owner status in the team's settings

Limitations

When inheriting profiles, keep these limitations in mind:

Any team can inherit from the Organization Profile
A parlor team cannot inherit the Mobile Profile
A mobile team cannot inherit the Parlor Profile

To inherit a profile, follow the steps below:

Step 1: Access Team Settings

Go to Settings in the app menu
Select General to access general settings
Locate the Team card in the settings view

Step 2: Update Inherited Profile

Scroll to the Team card's "Inherited profile" field
Click the Update button next to the inherited profile field
Select a profile to inherit from the list of available profiles
Click Update to save the change

Available Profiles:

Organization Profile (default)
Mobile Profile (for mobile teams only)
Parlor Profile (for physical location teams only)
Other custom profiles your organization has created

Step 3: Update Inherited Configurations

Scroll to the Team card's "Inherited configurations" field
Click the Update button next to the inherited configurations field
Select 1 or more configurations to inherit from the inherited profile
Click Update to save the change

Selectable Configurations:

Services settings
Pricing configurations
Schedule templates
Booking rules
Feature enablements
And other profile-specific settings

How It Works

Profile inheritance works through a hierarchy system that determines which settings are applied to your team:

The Process:

You select a parent profile for your team
Your team automatically receives the settings from that profile
You can choose which specific configurations to inherit
Any settings you customize locally override the inherited settings
Updates to the parent profile may affect non-overridden settings

Benefits of Profile Inheritance

Why Use Inheritance:

Efficiency - Set up new teams quickly without reconfiguring everything
Consistency - All teams get the same base configuration
Centralized Management - Update settings in one location
Flexibility - Override specific settings per team while maintaining standards
Scalability - Easier to add new locations or teams as you grow

Common Inheritance Scenarios

Multiple Locations with Same Services

Situation: You have several physical locations that should all offer the same services and pricing.

Solution:

Create an Organization Profile with standard services and pricing
All locations inherit from this profile
Make location-specific overrides only when needed (e.g., local hours)

Benefits:

Change pricing once, affects all locations
Maintain consistent customer experience
Easy management as you scale

Franchise Model

Situation: You're a franchise with franchisees managing their own locations but following your brand standards.

Solution:

Create profiles by tier (Premium, Standard, Starter)
Each franchisee inherits from the appropriate profile
Allow local customization for market-specific needs

Benefits:

Enforce brand consistency
Allow operational flexibility
Easy to update franchise standards

Specialized Teams

Situation: You have general grooming teams and specialized show prep teams.

Solution:

Create separate profiles for each team type
General teams inherit from Standard Grooming Profile
Show prep teams inherit from Show Prep Profile

Benefits:

Specialized teams get appropriate service menus and pricing
Easy to replicate team types
Clear organization by function

Best Practices

Clear Naming - Use descriptive, consistent profile names
Document Profiles - Keep records of what each profile contains
Limit Complexity - Avoid creating too many profile levels
Regular Reviews - Audit which teams inherit which profiles
Plan Structure - Develop inheritance strategy before creating profiles
Use at Scale - Implement profiles when managing multiple teams
Update Standards - Keep profiles current with best practices
Train Staff - Ensure team understands inheritance rules
Test Changes - Test profile updates on one team first
Document Overrides - Note why specific teams have custom settings

Troubleshooting

Cannot Update Profile Inheritance - Permission Denied

Problem: Error message indicates you don't have permission to update profile inheritance

Possible Causes:

You don't have Owner role in the team
Your account permissions are restricted
You're not a member of the team

Solutions:

Verify you have Owner role in the team
Ask the team owner to update the inherited profile
Request permission from account administrator

Profile Not Available for Inheritance

Problem: The profile you want to use doesn't appear in the available profiles list

Possible Causes:

Profile is incompatible with team type (e.g., mobile profile for parlor team)
Profile has been deactivated
Team type doesn't support that profile

Solutions:

Verify team type matches profile type
Check if profile is active
Contact support for profile availability questions

Settings Not Updating After Profile Change

Problem: Changed the inherited profile but team settings didn't update as expected

Possible Causes:

Settings have local overrides that take precedence
Page needs refresh
System sync delay

Solutions:

Refresh the page or clear browser cache
Check for local overrides and revert if needed
Wait a moment for system to sync
Verify configuration selections were saved

Team Functionality Issues After Inheriting Profile

Problem: Team inherited profile and now bookings or operations aren't working correctly

Possible Causes:

Inherited services don't match team capabilities
Schedule doesn't align with actual availability
Profile incompatible with team type

Solutions:

Review inherited services and override as needed
Update inherited schedule to match actual availability
Consider switching to different profile
Break inheritance and use custom settings if needed

Need Help?

If you have questions about profile inheritance:

Check our FAQ: Profile and Team Setup FAQs
Review related articles: See links above for team management guidance
Contact support: support@mypetparlorapp.com
WhatsApp support: +27 79 866 2559
In-app help: Use the help icon in Settings
Email us: Send questions to support@mypetparlorapp.com

Before You Start

Limitations