MyPetParlor App — Complete User Guide

Setup, Operations & Advanced Features for Grooming Parlors and Mobile Teams
Version 2.0 - © MyBusiness App (PTY) LTD

Introduction

Welcome to MyPetParlor App, the all-in-one grooming business platform designed for salons and mobile grooming teams.
This guide covers everything from onboarding your first team to automating client reminders.
It provides structured training on setup, pricing, AI imports, automation, and analytics.

1. Log In & Select your Context

After logging into https://mypetparlorapp.com, tick "Keep me logged in" to stay signed in.
At the top-left, Select your team (For example, "Mobile Team A").
At the bottom-left, click Settings this is where most configuration takes place.

2. Organization Profile

Go to Settings Organization Profile,
configure Name, Website, Scheduling Type (Time-Block or Intake Times), Booking Horizon (60-365 days),
and Payments Settings (EFT, Card, Cash) Arrange payment order as preferred.

3. Teams

Go to Settings Team. Add your Team photo, then add staff members and assign roles such as (Groomer, Driver or Front-desk).
This ensures correct scheduling and accountability per booking.

4. Schedules

Go to Settings Schedules.
Configure both Day Schedules and Date Schedules.
Day Schedules define regular working hours (eg 08:00 -17:00), while Date Schedules handle exceptions like holidays or special events.

5. Services & Pricing

Go to Settings Services. Add your most common services, such as 'Doggy-Wash'.
Create Base Prices by size (Small, Medium, Large) and add Add-Ons (Nail Clipping, De-shedding).

6. Transport

Go to Settings Transport.
Define your average travel times betweenlocations to optimize scheduling for mobile teams (eg 10-15 minutes).
If your mobile teams charge transport fees, set prices accordingly. Otherwise, set to zero.

7. Data Import & Export

Go to Settings Advanced Data Import.
Upload client dataspreadsheets in CSV/XLS format.
The built AI importer maps columns automatically (Client, Pet, Breed etc).
Review and confirm before finalizing. Export Google Calendar data for import if required.

8. Checklist

Organization profile completed.
Payments methods configured.
Team members added.
Schedules set up.
Services and pricing defined.
Transport times and fees configured.
Data imported successfully.

9. Notifications & Automation

Automate WhatsApp or email confirmations, reminders, and follow-ups.
Personalize templates using dynamic tags for client and pet names.

10. Reports & Analytics

Monitor bookings, cancellations, and revenue by team or service.
Export performance metrics to track growth and optimize staff productivity.

11. Troubleshooting

Quick reference for issues: login failures, empty calendars, import mismatches, and overlapping bookings.
Solutions are concise and categorized.

12. Support

Reach support through WhatsApp, Teams onboarding sessions, or via the official website for guidance and assistance.

13. FAQs

Common questions such as Time-Block vs Intake, booking horizons, import troubleshooting, and managing duplicates.
Includes explanations and best practices.

Conclusion

Congratulations! You're ready to operate with MyPetParlor App.
For more resources, visit https://help.mypetparlorapp.com for tutorials, videos, and support articles.